Open the Hardware Key Utility by going to Logs > View/Reset Hardware Key in RivCross.

This error is the result of 8-bit ASCII characters in the RivCross job file path. This may occur when using some non-English languages. The work-around is to create a folder C:Jobs where all RivCross job files are located. Within that folder create a new folder for each job using only 7-bit characters. See https://www.ascii-code.com/ for more information.

If you experience this issue please follow the instructions below and email us at [email protected]. This error will also result in missing drivers for the Hardware Key in Device Manager in Windows 10 and 11. The work-around may be to turn off “kernel memory integrity and core isolation” then re-install the key drivers. Instructions for how to modify this setting are available here What Are “Core Isolation” and “Memory Integrity” in Windows 10? (howtogeek.com). After verifying/changing […]